Home / Skills / escalation-management
escalation-management
cbrock84/headcountSkill
Handles customer situations that have exceeded normal support — severity assessment, incident communication, executive escalation, and recovering a relationship after a failure. Use this when a customer issue is escalating or has gone to leadership, during a customer-affecting outage, when a major account is at risk, when a relationship needs repairing after a failure, or to design the escalation path itself.
Why this score
This repo hosts 10 skills, so its 2,075 stars are split between them (about 208 each) for scoring.
Popularity score: 73/100 from public GitHub signals only. It shows how widely used and maintained this is, not how well it works. Not included yet: the fake-star check. The security scan is shown separately and doesn't change the score. How we rank
Security
Scanned Oct 20, 2026 at commit 7d3ddf170a85, with Cisco's open-source skill-scanner.
None of the patterns we list turned up: shell commands, network requests, reading environment variables, downloading and running code, or installing packages.
A scan lists patterns in the code. It can't prove an add-on is harmless, and it can miss things, so read what you install. How we scan
Alternatives
Other makers' add-ons that do the same job, next to this one.
| Name | Score | Stars | Context | Updated |
|---|---|---|---|---|
| This oneescalation-management cbrock84/headcount · Skill | 73 | ★ 2.1k | ≈109 always | 17d ago |
| incident-management BagelHole/DevOps-Security-Agent-Skills · Skill Both about management and escalation | 59 | ★ 1.2k | ≈45 always | 6mo ago |
| context-management kangarooking/system-prompt-skills · Skill Both about management | 46 | ★ 213 | ≈61 always | 6mo ago |
| channel-management agentscope-ai/AgentTeams · Skill Both about management and escalating | 77 | ★ 5.8k | ≈58 always | 19d ago |
| codebase-management giancarloerra/SocratiCode · Skill Both about management | 83 | ★ 3.3k | ≈26 always | 20d ago |
| agent-management codeaholicguy/ai-devkit · Skill Both about management and itself | 72 | ★ 1.6k | ≈67 always | 17d ago |